Frustrated by high heating bills? On Facebook, energy customers are venting together

When Elijah DeSousa noticed a spike in his energy bills, he turned to social media to see if others were experiencing the same thing.

“I have thousands of examples of customers who have been really monitoring their usage and their usages have been lower,” said DeSousa, who lives in New Bedford. “The crux of it is the delivery charges, and when you look at the prices, I mean, nobody understands what they’re looking at.”

He created a Facebook group called Citizens Against Eversource, where customers discuss their energy bills.

“The vast majority of the delivery charge is the vast pipeline network that we have,” said Kyle Murray, director of state program implementation at clean energy research and advocacy organization Acadia Center. “Unfortunately, maintaining this sprawling gas pipeline network that we have is very expensive and unlikely that costs are going to go down in the near future.”

He added that “it’s important that the state do everything in its power to kind of transition off of the gas system as soon as we can for heating.”

To read the full article from NBC Boston, click here.